I have worked with both corporate
and startups as the product guy and there are a lot of difference in the way
how it is done at each. I have tried to summarize it in the following table.
Please note that there is no clear demarcation between the approaches
highlighted but they are more inclinations.
No
|
Item
|
Corporate
|
|
1.
|
Identifying the need of a new product
|
Typically, they would have the strategic team deciding to develop a
new product. However, before they decide, they will conduct a large scale
market research, strategic planning, user research, etc.
|
Typically, the founders experience the need themselves and they
perform a basic research before deciding to develop a new product
|
2.
|
Initiation
|
Having identified the need, they would then start planning for it
before a full-fledged development. A product manager would be appointed and
he would be tasked to create a business case for the new product.
|
Entrepreneur either starts doing it themselves with support from
their network. No detailed business case is done, but a basic research and
analysis is done to assess if it is worthwhile to pursue the opportunity
|
3
|
Approval
|
A strategic committee would either approve the development or not
depending on business case and their business priorities.
|
There is no committee. It’s the founder and his founding team, if
there is one, makes the decision quickly.
|
4
|
MVP
|
Many old styles corporate don’t have the concept of MVP. Once
approved, they just want to get the product done completely. Even their MVP's
are more like finished products.
|
MVP is very important for startup. They build the MVP, conduct the
user research and then improve on it or pivot.
|
5
|
Innovation
|
Low. Many corporate do produce a lot of innovative products. However,
they do spend a lot of resources on it.
|
High Start-ups by definition needs to be highly innovative. It
doesn’t need to be technical innovation, but could be service or
business model. Unlike corporate they have fewer resources to spend and
thus the innovation output has to be higher, much higher. If they are not
innovative, they would not succeed.
|
6
|
Pivoting
|
Not often and not much.
|
|
7
|
Scrapping
|
Corporate are more comfortable to scrap the product as they have a
portfolio of products to select from
|
Startups typically have one or a very few products and hence
scrapping the project is not really an option. Instead they pivot.
|
8
|
Methodology
|
More waterfall, although there are highly agile org. They still have
a lot of waterfall style governance and gates.
|
Mostly agile with little governance and gates.
|
9
|
Risk Attitude
|
Conservative
|
Aggressive
|
10
|
Measurements
|
More data less intuition. A large number of metrics are captured to
create a number of reports and dashboards as the measure of success or
failure.
|
More intuition than data. Only the required metrics are captured and
measured.
|
11
|
User research and acceptance
|
Typically appoint agencies to do it for them. Product managers and
developers don’t really engage with the end users.
|
Founders engage directly with their users, bringing first-hand
feedback to the development team.
|
12
|
Market Launch
|
Grand for new products, with high marketing plans
|
Slow and organic. A lot of word-of-mouth that aggressive marketing
|
14
|
Roles
|
Specialized. Even the product managers are specialist within their
domain
|
Masters of all. They are not just jack of all trades, but
continuously mastering new skills, domains and technologies.
|
15
|
Integration
|
3rd party integration are mostly with paid packages.
|
3rd party integration are mostly with free packages.
|
16
|
Programme Management
|
Corporate typically have programmes within which the products are
planned.
|
What the hell is a programme?
|
17
|
Responsiveness
|
Low and slow. User feedback would go through a series of gates
(customer service, 3rd level support, triage, planning, fixing, testing,
release, communicate) before the addressed
|
High and fast User feedback would be directly to the founders, who priorities
them quickly with a faster build and release.
|
18
|
Communication
|
Emails, documents, etc. Though they have scrum walls, they still rely
a lot on documentation.
|
Verbal and more face to face. Drawings all over the walls.
|
Innovify is an end to end product management company providing product management services in
UK.
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